Shipping policy

Shipping Policy

Last updated: August 25, 2026

This Shipping Policy applies to all orders placed on cletya.com, operated by LUXA LIGHTING LLC, 500 4th St NW Suite 102 #2464, Albuquerque, NM 87102, United States.

1. Free Shipping

We offer free standard shipping on all orders shipped to the United States. There is no minimum purchase requirement. Any applicable taxes are calculated at checkout.

2. Order Processing Time

Orders are processed within 1 to 3 days (Monday through Friday, excluding US public holidays) after payment confirmation. During high-volume periods (holiday season, promotions) or for made-to-order and customized products, processing may take slightly longer; we will keep you informed if that is the case.

Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email with your tracking number.

3. Delivery Times

Our lighting fixtures are prepared and shipped from our fulfillment partners' facilities. Estimated delivery times for the United States, from shipping confirmation, are:

Exterior luminaires: 10 to 15 days
Wall sconces: 10 to 15 days
Table lamps: 10 to 15 days
Night lights: 10 to 15 days
Pendant lights: 10 to 15 days
Ceiling lights: 10 to 15 days
Light fixtures: 10 to 15 days
Floor lamps: 10 to 15 days

These estimates are provided in good faith and correspond to the vast majority of our deliveries. They are not guaranteed: carrier delays, customs processing, weather events or high-volume periods can occasionally extend delivery times. A delayed delivery within reasonable limits does not entitle the customer to a cancellation outside the conditions of our Return & Refund Policy.

Made-to-order and customized products require additional manufacturing time, indicated on the product page, before the shipping times above apply.

4. Order Tracking

A tracking number is emailed to you as soon as your order ships. Tracking information may take 24 to 72 hours to become active in the carrier's system after you receive the email — this is normal.

You can track your order at any time using the link in your shipping confirmation email. If your tracking has not updated for more than 7 business days, contact us at contact@cletya.com with your order number and we will investigate with the carrier.

5. Multiple Shipments

Orders containing several items may be shipped in separate packages, potentially arriving on different dates. You will receive a tracking number for each shipment. You will never be charged extra for split shipments.

6. Shipping Address

Please ensure your shipping address is complete and accurate at checkout. We cannot be held responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us at contact@cletya.com as soon as possible; we can correct it as long as the order has not yet shipped. Once an order has shipped, address changes are subject to the carrier's capabilities and may not be possible.

We do not ship to PO Boxes for large fixtures; a physical street address is required.

7. Damaged, Lost or Undelivered Packages

Damaged on arrival: if your package arrives visibly damaged, photograph the packaging before opening, then the product, and contact us within 48 hours at contact@cletya.com with your photos and order number. We will arrange a replacement or a full refund in accordance with our Return & Refund Policy — at no cost to you.

Lost in transit: if your tracking shows no movement for more than 10 business days, or if your package is confirmed lost by the carrier, contact us and we will either reship your order or issue a full refund, at your choice.

Marked as delivered but not received: first check around your delivery location, with neighbors and household members, and allow 48 hours — carriers sometimes scan packages as delivered slightly in advance. If the package still cannot be located, contact us within 7 days and we will open an investigation with the carrier and work with you toward a resolution.

8. Shipping Destinations

We currently ship to the United States (all 50 states). Shipping to other destinations may be offered at checkout; where available, applicable delivery times and any customs duties or import taxes are the responsibility of the recipient and are not included in our prices.

9. Want to Learn More?

If you have any questions, we recommend visiting our Frequently Asked Questions page. If you have already ordered from us, you can follow your package at any time in the "Order Tracking" section of the Site.