Privacy policy

Privacy Policy

Last updated: August 25, 2026

This Privacy Policy describes how Cletya (cletya.com, the "Site") collects, uses and discloses your personal information when you visit the Site, make a purchase, or otherwise communicate with us. The Site is operated by LUXA LIGHTING LLC, 500 4th St NW Suite 102 #2464, Albuquerque, NM 87102, United States ("we", "us").

By using the Site, you agree to the collection, use and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

Information you provide directly:

Contact details: name, email address, phone number, billing and shipping address
Order information: products purchased, payment confirmation (we do not store your full payment card numbers — payments are processed by our payment providers)
Account information, if you create a customer account
Customer support communications: messages you send us by email or through the Site
Marketing preferences, if you sign up for our newsletter or promotional messages

Information collected automatically:

Device and usage information: IP address, browser type, operating system, pages viewed, time spent on the Site, referring links
Cookies and similar technologies (see Section 6)

Information from third parties:

Our e-commerce platform (Shopify), payment processors, shipping and fulfillment partners, and analytics and advertising partners may provide us with information related to your orders and your interaction with the Site.

2. How We Use Your Information

We use your personal information to:

Process, fulfill and deliver your orders, including sending order confirmations and shipping notifications
Process payments and prevent fraudulent transactions
Provide customer support and handle returns, exchanges and refunds
Send you marketing communications if you have opted in, which you can unsubscribe from at any time via the link in each email
Operate, improve and secure the Site, including analytics and performance measurement
Show you relevant advertising on third-party platforms
Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information for money. We share it only with:

Service providers that help us operate the store: Shopify (e-commerce platform and hosting), payment processors, shipping carriers and fulfillment partners, email service providers and customer support tools
Marketing and analytics partners, such as advertising platforms and analytics providers, which may collect information via cookies and similar technologies to measure and improve our campaigns. Depending on applicable state law, this sharing for targeted advertising may be considered a "sale" or "sharing" of personal information, which you can opt out of (see Section 7)
Legal authorities, when required to comply with applicable law, regulation, legal process or enforceable governmental request, or to protect our rights, our customers or the public
A buyer or successor in the event of a merger, acquisition or sale of all or part of our business

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy — in particular to process your orders, handle warranty and return periods, comply with tax and accounting obligations, and resolve disputes. When information is no longer needed, we delete or anonymize it.

5. Security

We use commercially reasonable technical and organizational measures to protect your personal information. Payment transactions are encrypted and processed by PCI-DSS compliant providers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Make the Site work (cart, checkout, session management — these are strictly necessary)
Remember your preferences
Measure Site traffic and performance (analytics)
Deliver and measure advertising campaigns (e.g. advertising pixels from social media and search platforms)

You can control cookies through your browser settings. Blocking some cookies may affect your experience on the Site, in particular the cart and checkout. For advertising cookies, you can also use the opt-out tools provided by the relevant platforms or industry programs such as the Digital Advertising Alliance (optout.aboutads.info).

We do not currently respond to "Do Not Track" browser signals; however, we honor opt-out preference signals such as the Global Privacy Control where required by applicable law.

7. Your Privacy Rights

Depending on your state or country of residence, you may have some or all of the following rights regarding your personal information:

Access / Know: request a copy of the personal information we hold about you
Correction: request that we correct inaccurate information
Deletion: request that we delete your personal information
Opt-out: opt out of targeted advertising or the "sale"/"sharing" of your personal information as defined by certain state laws (including the California Consumer Privacy Act)
Portability: receive your information in a portable format
Non-discrimination: we will not discriminate against you for exercising any of these rights

To exercise any of these rights, contact us at contact@cletya.com with the subject line "Privacy Request", specifying the right you wish to exercise. We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf, where permitted by law.

If you are located outside the United States, you may have additional rights under the laws of your jurisdiction (such as the GDPR in the European Union), including the right to lodge a complaint with your local supervisory authority.

8. International Transfers

We are based in the United States and process information there. Our service providers may process information in other countries. Where required, we take appropriate measures to ensure your information receives adequate protection.

9. Children's Privacy

The Site is not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at contact@cletya.com and we will delete it.

10. Third-Party Links

The Site may contain links to third-party websites and social media platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top indicates the latest revision. Material changes will be posted on this page.