CLETYA / HELP CENTER

Frequently Asked Questions

Everything you need to know about ordering, shipping, returns and our lighting. Can't find your answer? Reach out to our team.

SHIPPING & DELIVERY

Each product page displays the estimated delivery time. Custom or made-to-order items may require additional processing time. For any questions, our team is available via email or WhatsApp.
Delivery is completely free, with no minimum purchase required, regardless of your destination. No additional fees will be added at checkout.
Every light fixture is packaged in reinforced cardboard with custom-molded polystyrene and bubble wrap. Fragile components receive special attention. Our breakage rate is extremely low thanks to this professional packaging.
Yes. Once your order ships, you’ll receive an email with a real-time tracking link. You can also monitor progress via our dedicated tracking page.

We’ll send a replacement immediately at no cost or delay. If the installed result doesn’t meet your expectations, you have 30 days to return it with a prepaid label for a full refund.
Yes. You have 30 days from delivery to return your light fixture in its original condition. Returns are free; we provide a prepaid return label. Refunds are full, with no hidden fees.
Return shipping is fully covered by Cletya, regardless of the reason. We send a prepaid return label—just drop off the package. No fees will be deducted from your refund.
Once we receive your package, the refund is processed within 10 business days. You’ll receive email notifications at each step. Depending on your bank, the credit may appear 2–5 additional business days after processing.
All our light fixtures come with a 2-year warranty covering manufacturing or material defects. We arrange replacements or repairs at no cost.
Contact us via email or WhatsApp with a photo and your order number. We’ll send the missing part or replace the entire light fixture immediately, at no cost or delay.

We accept: Credit/debit cards (Visa, Mastercard, American Express), PayPal, Klarna, Shop Pay, Apple Pay and Google Pay. All transactions are secure and encrypted. We never access your banking details.

It depends on the product. This is clearly stated in each product’s technical specifications. If in doubt, feel free to contact us.
If a light fixture is dimmable, it’s explicitly stated in its product page. Contact us for specific needs—we can help adapt or guide your choice.
Our light fixtures are crafted from carefully selected materials chosen for their quality, durability, and aesthetic appeal. The exact composition is detailed in each product’s technical sheet.
Compliance marks vary by product and by destination market. The certifications that apply to a given light fixture are listed in its technical specifications. Contact us if you need the compliance documentation for a specific product.
No. We exclusively use premium LED bulbs: low energy consumption, long lifespan, and warm lighting—without significantly impacting your electricity bill.
Most of our light fixtures accept a universal voltage range (90-260V), so they work on both 120V/60Hz (US, Canada) and 230V/50Hz (UK, Australia, New Zealand) networks. The exact voltage is listed in the technical specifications of every product page — please check it before ordering.

Most of our wall sconces require hardwiring. Some models offer a plug-in version with a standard outlet, requiring no drilling. This option is specified in the product page.
Depending on the model, the head or arm may be adjustable or fixed-direction. This feature is indicated in the product description.
The projection depth is listed in the product dimensions. This detail is important for hallways and high-traffic areas.
Yes, provided the sconce has the appropriate protection rating. The IP rating is specified in each product page.
It depends on the model. Some sconces feature a built-in switch on the body or cord, while others require direct hardwiring. This is specified in the product page.

Yes, our Trade team supports architects, interior designers and hospitality & commercial projects with dedicated pricing and a custom quote within 48h. Request a trade quote →