CLETYA / HELP CENTER

Frequently Asked Questions

Everything you need to know about ordering, shipping, returns and our lighting. Can't find your answer? Reach out to our team.

Shipping & delivery

Each product page displays the estimated delivery time. Custom or made-to-order items may require additional processing time. For any questions, our team is available via email or WhatsApp.
Standard delivery is free, with no minimum purchase, in every country we deliver to (see our Shipping Policy for the list). Taxes are calculated at checkout. Outside Australia, import duties are not included in our prices and, where they apply, may be requested by the carrier upon delivery.
Every light fixture is packaged in reinforced cardboard with custom-molded polystyrene and bubble wrap. Fragile components receive special attention. If anything still arrives damaged, we replace or refund it.
Yes. Once your order ships, you’ll receive an email with a real-time tracking link. You can also follow it from our Track your order page.

We’ll send a replacement immediately at no cost or delay. If the installed result doesn’t meet your expectations, you have 30 days to return it with a prepaid label for a full refund.
Yes. You have 30 days from delivery to return your light fixture in new condition, for any reason. Returns are free, whatever the size of the product: we provide a prepaid return label. Only made-to-order items configured to your specifications cannot be returned for a change of mind. Refunds are full, with no restocking fee.
Return shipping is fully covered by Cletya, regardless of the reason and of the size of the product. We send a prepaid return label—just drop off the package. No fees will be deducted from your refund.
We refund you within 5 business days of receiving your return, to your original payment method. You’ll receive email notifications at each step. Depending on your bank, the credit may take a few more days to appear.
All our light fixtures come with a 2-year warranty covering manufacturing or material defects. We arrange replacements or repairs at no cost.
Contact us via email or WhatsApp with a photo and your order number. We’ll send the missing part or replace the entire light fixture immediately, at no cost or delay.

We accept: credit/debit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, Google Pay and Bancontact. All transactions are secure and encrypted. We never access your banking details.

It depends on the product. This is clearly stated in each product’s technical specifications. If in doubt, feel free to contact us.
If a light fixture is dimmable, it’s explicitly stated in its product page. Contact us for specific needs—we can help adapt or guide your choice.
Our light fixtures are crafted from carefully selected materials chosen for their quality, durability, and aesthetic appeal. The exact composition is detailed in each product’s technical sheet.
Compliance marks vary by product and by destination market. The certifications that apply to a given light fixture are listed in its technical specifications. Contact us if you need the compliance documentation for a specific product.
It depends on the model. Many of our fixtures use integrated LEDs; others take standard bulbs (E27, E14, G9). Each product page states the bulb type and whether bulbs are included.
Most of our light fixtures accept a universal voltage range (90-260V), so they work on both 120V/60Hz (US, Canada) and 230V/50Hz (UK, Australia, New Zealand) networks. The exact voltage is listed in the technical specifications of every product page — please check it before ordering.

Most of our wall sconces require hardwiring. Some models offer a plug-in version with a standard outlet, requiring no drilling. This option is specified in the product page.
Depending on the model, the head or arm may be adjustable or fixed-direction. This feature is indicated in the product description.
The projection depth is listed in the product dimensions. This detail is important for hallways and high-traffic areas.
Yes, provided the sconce has the appropriate protection rating. The IP rating is specified in each product page.
It depends on the model. Some sconces feature a built-in switch on the body or cord, while others require direct hardwiring. This is specified in the product page.

Yes, our Trade team supports architects, interior designers and hospitality & commercial projects with dedicated pricing and a custom quote within 48h. Request a trade quote →