Modern Chandelier Praiva

What are the estimated delivery times?

Each product page displays the estimated delivery time. Custom or made-to-order items may require additional processing time. For any questions, our team is available via email.

How much does delivery cost?

Delivery is completely free, with no minimum purchase required, regardless of your destination. No additional fees will be added at checkout.

How is my light fixture protected during shipping?

Every light fixture is packaged in reinforced cardboard with custom-molded polystyrene and bubble wrap. Fragile components receive special attention. Our breakage rate is extremely low thanks to this professional packaging.

Can I track my order in real time?

Yes. Once your order ships, you’ll receive an email with a real-time tracking link. You can also monitor progress via our dedicated tracking page.

What if my light fixture arrives damaged?

We’ll send a replacement immediately at no cost or delay. If the installed result doesn’t meet your expectations, you have 30 days to return it with a prepaid label for a full refund.

What payment methods do you accept?

We accept: Credit/debit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay and Google Pay. All transactions are secure and encrypted. We never access your banking details.

Can I return a product if it doesn’t suit me?

Yes. You have 30 days from delivery to return your light fixture in its original condition. Returns are free; we provide a prepaid return label. Refunds are full, with no hidden fees.

Who covers return shipping costs?

Return shipping is fully covered by Cletya, regardless of the reason. We send a prepaid return label—just drop off the package. No fees will be deducted from your refund.

How soon will I receive my refund after a return?

Once we receive your package, the refund is processed within 2 days. You’ll receive email notifications at each step. Depending on your bank, the credit may appear 2–5 additional business days after processing.

What warranty applies to this product?

All our light fixtures come with a 2-year warranty covering manufacturing or material defects. We arrange replacements or repairs at no cost.

What if a part is missing or defective upon arrival?

Contact us via email with a photo and your order number. We’ll send the missing part or replace the entire light fixture immediately, at no cost or delay.

Is this light fixture compatible with my country’s electrical system?

Most of our light fixtures accept a universal voltage range (90-260V), so they work on both 120V/60Hz (US, Canada) and 230V/50Hz (UK, Australia, New Zealand) networks. The exact voltage is listed in the technical specifications of every product page.

Are bulbs included?

It depends on the product. This is clearly stated in each product’s technical specifications. If in doubt, feel free to contact us.

Is this light fixture dimmable?

If a light fixture is dimmable, it’s explicitly stated in its product page. Contact us for specific needs—we can help adapt or guide your choice.

What materials are used in manufacturing?

Our light fixtures are crafted from carefully selected materials chosen for their quality, durability, and aesthetic appeal. The exact composition is detailed in each product’s technical sheet.

Is this light fixture certified?

Compliance marks vary by product and by destination market. The certifications that apply to a given light fixture are listed in its technical specifications. Contact us if you need the compliance documentation for a specific product.

Does this light fixture consume a lot of energy?

No. We exclusively use premium LED bulbs: low energy consumption, long lifespan, and warm lighting—without significantly impacting your electricity bill.

Does it require wall drilling, or is there a wireless version?

Most of our wall sconces require hardwiring. Some models offer a plug-in version with a standard outlet, requiring no drilling. This option is specified in the product page.

Is the sconce adjustable or fixed-direction?

Depending on the model, the head or arm may be adjustable or fixed-direction. This feature is indicated in the product description.

What is the projection depth of the sconce?

The projection depth is listed in the product dimensions. This detail is important for hallways and high-traffic areas.

Can it be installed in a bathroom?

Yes, provided the sconce has the appropriate protection rating. The IP rating is specified in each product page.

Does it have a built-in switch, or does it require hardwiring?

It depends on the model. Some sconces feature a built-in switch on the body or cord, while others require direct hardwiring. This is specified in the product page.